Payments
- All payments are to be made payable to CG Novelties LLC
Shipping policy
- We ship using USPS priority mail which usually arrives within 2-5 business days. Delivery times may vary due to reasons such as holidays or extreme weather conditions.
- Orders are normally shipped within 48 hours of reception of payment. (Usually sooner)
- Tracking numbers are provided via email once the the package has been prepared for shipment.
- Orders received during holidays will ship the following business day.
- Domestic Shipping & Handling fee is $10 USD. Â Your order will be sent via a USPS Priority Mail and you will be emailed the tracking number when your order is ready to be shipped.Â
- International Shipping – SORRY WE DO NOT OFFER International Shipping at this time.
How soon do you ship after I pay?
- Most orders are shipped out within 48 hours of receiving payment. (Usually sooner) Orders received during holidays will ship the following business day.  Every order will receive a shipping confirmation email with a tracking number.Â
Do you provide tracking for my order?
- All orders will receive a shipping confirmation email with tracking number.  Please check your junk or spam folder if you do not see it.  If in the event you still can’t find it, email us and we’ll get you the info.
- We are not responsible for items lost, mis-delivered, stolen, destroyed or detained by postal services or customs agents.
- Any issues with packages in-transit must be brought up directly with the mail carrier, Radogear can not assist with items in-transit with the postal service.
Returns
- Radogear is unable to accept returns. For questions or concerns related to your order please contact sales@radogear.com
Contact Information
Questions about the Terms and Conditions should be sent to us at info@radogear.com.